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SHIPPING & RETURN

Shipping Policy

​We offer free shipping on items over a certain minimum amount. This minimum amount is currently €50 for customers in the Netherlands and €100 for customers in Europe. The buyer is responsible for the correct delivery of data upon purchase. When the shipment goes wrong, due to an error made by the buyer, we are not responsible for (partial) loss of the order. If we need additional information to send the shipment, we will contact the buyer. This may lead to a delay in shipping.

 

We do everything we can to deliver the order to the delivery address within the expected delivery time. If there is nevertheless a delay in the shipment, the buyer will be informed of this as soon as possible after placing the order. In that case, the buyer has the right to dissolve the agreement without costs. We bear the risk of loss or damage to the shipment until the package has been delivered, unless otherwise agreed.

Return and Exchange Policy

When the buyer receives a product that he has not ordered, he must inform us of this as soon as possible (within 24 hours after receipt of the order) by e-mail. The buyer is responsible for returning the product after consultation and will be reimbursed for the costs.

 

The buyer may also return the product without giving any reason up to 14 days after receipt. You will then immediately receive your money back. The return costs in this case will not be reimbursed. If the buyer receives a damaged or incomplete product, he must contact us as soon as possible. This can be done via the e-mail address below or by telephone. We will then decide how to handle the matter. In most cases you will immediately receive a new product, but you may also have to return the product first. If the customer returns the product without first contacting us, he cannot reclaim the costs incurred from us.

If the order is lost in transit or if the buyer claims not to have received the order (even if this is apparent from the tracking information), an investigation procedure will be initiated with the carrier. To keep customer satisfaction high, we will provide a suitable solution for the customer as soon as possible. Usually we first wait for this investigation procedure and then a new product will be sent or the purchase amount will be refunded. Both we and the customer must cooperate fully with the carrier.

 

If a shipment has still not been delivered to the delivery address of the buyer 14 days after the shipment date, he is obliged to contact us by email within 14 days (i.e. no later than 28 days after the shipment date).

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