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STORE POLICIES

Policy

We think it is important to have everything well arranged, so that you as a consumer can make a safe, fair and also pleasant purchase on our webshop. We have put together various policy documents for this, which you can find here. Are you looking for the privacy policy? Then read the text below. Do you want to view the general terms and conditions? Then click here to open it. For information on returns and shipping, please seehere. Otherwise we always have theFrequently Asked Questions, where you may also find your answers. 

Privacy

VCandles cares deeply about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by VCandles.

 

The starting date for the validity of these conditions is 01/11//2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about usprivacy policy, you can contact us for privacy matters.

Betaalmethodes

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline payments

Safety regulations

  • Never leave the candles unattended. Extinguish the candles when you go to sleep or leave the room. 

  • Never burn a candle near flammable items. Keep burning candles away from furniture, curtains, flammable decorations, etc.

  • Keep burning candles away from children and pets.

  • Make sure the candle is on a stable, heat-resistant surface. Make sure the surface is large enough to collect melted wax.

  • Make sure the room in which you burn the candle is well ventilated.

  • When you burn several candles, make sure they are at least 8 cm apart. 

  • Do not use the candle as a night light. 

  • Do not burn the candle for more than 4 hours at a time.

  • Extinguish the candle if it smokes, the flame is too high or the flame is too close to the edge of the glass.

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